Here are 2 questions based on an imaginary membership that drips perpetual content in Month 1, Month 2, Month 3, etc.
1) Customer calls on Month 1 and says they need to pause billing because they’re broke. I pause it and they return on Month 6 and say they want to resume. If I resume, do they pick up on Month 2? Or do they get all content through Month 6?
2) Same imaginary membership…but customer decides to cancel on Month 3. They come back on Month 6 and buy again. Do they start from the beginning? Or do they start on Month 3? Or do they start from Month 6?
This answer refers to dripped content in the Nanacast hosted membership content area.
In both cases, the content available to them will be based on their “Date Added” in comparison to the “Send on Day #” for each episode.
Reactivation of a paused client will result in the content for the current number of days from the “date added” to be available. So in addition to reactivating the client, you should adjust the “Effective Start Date” field in that client record. This will override the Date Added, and cause the content to be based on that date instead of the Date Added. So if you want them to only have day 60 content after 6 months, you’d need to set the effective start date to 60 days ago.
For the second case, when they register again, a new client record is created with a new date added. In this case, you would set the effective start date back to a date that represents 90 days ago in order for them to get access to day 90 content.